What is it that you do at Joris Ide?
On a typical work day I liaise with our customers, ensure orders are processed and have all the relevant information before passing to order entry, process enquiries to produce quotations, speak with suppliers and build strong customer relationships as to keep them returning.
The last part is the part of my job that gives me the most satisfaction. I like speaking to my customers. I’ve been here for so long now that I have built up a good rapport with them. We can have a laugh and a joke, and when I have to deliver some bad news to them concerning delivery delays it’s not as awful as it might be with a customer you haven’t dealt with before. Having a good relationship with the customers also helps me meet sales targets, they want to place orders with us as they like the service that they are getting. This is what makes me love my job and it’s also the part that keeps me busy.
Do you have a favourite work memory?
I had a really nice time when our Belgian colleagues came over! We got to socialize, went for dinner, grabbed a few drinks and enjoyed each other’s company. It was great to get to know them on a personal level as well as on a work level, because then when you needed them for help you knew they were approachable.